Viper Martial Arts Academy
Complaints Procedure

Viper Martial Arts Academy is committed to providing a quality service to all our members and participants – children, young people and adults. We believe you have the right to a fair, prompt and courteous service at all times and knowing when something goes wrong will help us improve our standards.

If you have a complaint, you may submit it via telephone, email or post by using the below contact details:


Mobile: 07948087809

Once we are in receipt of your complaint, we will deal with it promptly, effectively and in a positive manner.

  1. We will acknowledge your complaint within 3 working days of receipt of your complaint.
  2. We will investigate your complaint and endeavour to send you a response to you within 2 weeks of receipt of your complaint, with our suggestions for resolving the matter.
  3. If you are not satisfied with our reply, you should contact us again for us to appoint someone not connected to the matter to review the file.
  4. We will write to you confirming our final decision within 2 weeks of your second request. If at this stage, you are still diss with the way we have handled your complaint you can look for an Alternative Dispute Resolution provider.

Updated 01/01/24